Privacy policy

At GARNIVO (“we,” “our,” “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit or make a purchase from our website.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you use our website or place an order:

a) Personal Information

This may include:

  • Full name
  • Email address
  • Mobile number
  • Billing address
  • Shipping address

b) Order and Transaction Information

This may include:

  • Products purchased
  • Order value
  • Payment status
  • Delivery details
  • Refund and return details

c) Payment Information

Payments made on our website are processed through secure third-party payment gateways. We do not store your full debit/credit card details, UPI PINs, CVV numbers, or banking passwords.

d) Device and Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Time zone
  • Pages visited
  • Referral source
  • Website usage behaviour

e) Communication Information

If you contact us through email, chat, forms, or social media, we may collect the information you voluntarily share with us.

2. How We Use Your Information

We use your information for legitimate business and operational purposes, including to:

  • Process and fulfil your orders
  • Arrange shipping and delivery
  • Provide customer support
  • Communicate with you regarding orders, returns, refunds, or account-related matters
  • Improve our website, services, and product offerings
  • Detect and prevent fraud, abuse, or unauthorized transactions
  • Send promotional or marketing communications (only where permitted or with your consent)
  • Maintain internal business records and comply with legal obligations

We will only use your information where we have a valid reason to do so, including fulfilling our contract with you, complying with legal requirements, or pursuing our legitimate business interests.

3. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to improve your browsing experience and understand how our website is used.

Cookies may help us:

  • Remember your preferences
  • Keep items in your cart
  • Improve website functionality
  • Analyse traffic and performance
  • Personalize content or offers

You can choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

4. Third-Party Services

We may use trusted third-party service providers to operate our business and website effectively. These may include:

  • Payment gateway providers
  • Shipping and logistics partners
  • Website hosting providers
  • Analytics tools (such as traffic and usage monitoring)
  • Marketing and email communication platforms
  • Customer support tools

These third parties may have access to your information only to the extent necessary to perform services on our behalf.

Please note that third-party websites, payment platforms, or services linked through our website may have their own privacy policies, and we are not responsible for their independent practices.

5. Data Security

We take reasonable and appropriate technical, administrative, and organizational measures to help protect your personal information against:

  • Unauthorized access
  • Misuse
  • Alteration
  • Loss
  • Disclosure
  • Destruction

While we strive to use commercially acceptable means to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

You are also responsible for maintaining the confidentiality of any account credentials you use on our website.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil the purposes described in this Privacy Policy
  • Complete transactions and provide customer support
  • Maintain business and tax records
  • Comply with legal or regulatory obligations
  • Resolve disputes and enforce our agreements

When your information is no longer required, we will take reasonable steps to securely delete or anonymize it.

7. Customer Rights

Subject to applicable Indian laws, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information, where legally permissible
  • Withdraw consent for marketing communications
  • Request clarification on how your data is being used

To exercise any of these rights, you may contact us at garnivooff@gmail.com

We may request verification of identity before processing certain requests.

8. Marketing Communications

If you choose to subscribe to our promotional emails, SMS, or other marketing communications, we may send you updates about:

  • New product launches
  • Offers and promotions
  • Store announcements
  • Brand updates

You can opt out of receiving marketing messages at any time by:

  • Clicking the unsubscribe link in emails
  • Replying with the relevant opt-out option (where available)
  • Contacting us at garnivooff@gmail.com

Please note that even if you opt out of promotional messages, we may still send essential transactional communications regarding your orders or account.

9. Children’s Privacy

Our website is not intended for children under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from minors in violation of applicable law.

If you believe that a minor has provided personal information to us without proper consent, please contact us so that we may take appropriate action.

10. Compliance with Indian Law

We aim to handle personal data in accordance with applicable laws in India, including relevant provisions under:

  • The Information Technology Act, 2000
  • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • Any other applicable data protection laws and regulations in force from time to time

If laws change, we may update this Privacy Policy accordingly.

11. Changes to This Privacy Policy

We reserve the right to update, modify, or replace this Privacy Policy at any time to reflect changes in:

  • Legal or regulatory requirements
  • Our business practices
  • Website functionality
  • Third-party integrations

Any updates will be posted on this page with the revised Last Updated date. We encourage you to review this page periodically.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, you may contact us at:

GARNIVO
Email: garnivooff@gmail.com
Address: Jhansi