Shipping policy

Shipping Policy

At GARNIVO, we aim to make your shopping experience smooth, reliable, and hassle-free. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed within 24 Hours after your order is placed and payment is successfully confirmed.

Please note:

Orders are generally processed on business days only
Orders placed on weekends or public holidays may be processed on the next working day
During high-demand periods, launches, sales, or festive seasons, processing times may be slightly extended

Once your order has been processed and dispatched, you will receive a shipping confirmation.

2. Shipping Methods Available

We currently offer the following shipping options:

Standard Shipping
Express Shipping (if applicable)
Cash on Delivery (COD) (if applicable and available in select locations)

Available shipping methods may vary depending on your delivery location and what is shown at checkout.

3. Delivery Timeframes

Estimated delivery times may vary based on your location, courier partner availability, and other logistical factors.

Estimated Delivery Timeline:

Metro Cities: 2 -3 Days
Other Cities / Towns: 5 - 6 Days
Remote / Rural Areas: 7 - 8 Days

Please note that delivery timelines are estimates and not guaranteed.

4. Shipping Costs

Shipping charges are calculated based on your order value, delivery location, and selected shipping method.

Shipping Charges:

Standard Shipping: 0
Express Shipping: 100
Free Shipping: 250

Any applicable shipping charges will be clearly displayed at checkout before you complete your order.

5. Tracking Information

Once your order has been shipped, you will receive a confirmation email and/or SMS containing your:

Order details
Shipping confirmation
Tracking number
Courier partner information (if available)

You can use the tracking details to monitor the status of your shipment.

If you do not receive tracking information within a reasonable time after placing your order, please contact us at garnivooff@gmail.com

6. Delivery Issues and Delays

While we do our best to ensure timely delivery, there may occasionally be delays due to factors beyond our control, including but not limited to:

Courier service disruptions
Weather conditions
Public holidays
High shipping volume
Incomplete or incorrect delivery address
Failed delivery attempts
Local transportation or operational issues

Important Notes:

Please ensure that your shipping address and contact details are entered correctly at checkout
We are not responsible for delays caused by incorrect information provided by the customer
If a package is returned to us due to failed delivery attempts or address issues, reshipping charges may apply

If your order is significantly delayed or appears lost, please contact us and we will do our best to assist.

7. Undelivered or Lost Packages

If your package is marked as delivered but you have not received it, we recommend that you:

Check with family members, neighbors, or your building security
Contact the courier partner directly using the tracking number
Reach out to us at garnivooff@gmail.com

We will assist you in investigating the issue; however, final resolution may depend on the courier partner’s delivery confirmation and internal claims process.

8. International Shipping (If Applicable)

[If you do not offer international shipping, replace this section with:
We currently ship only within India.]

If international shipping is available, please note:

Delivery timelines vary by destination country
Shipping charges will be calculated at checkout
Customers are responsible for any applicable customs duties, import taxes, or local charges imposed by their country
We are not responsible for delays caused by customs clearance or international logistics providers

Estimated international delivery time: [X-X BUSINESS DAYS]

9. Order Changes and Cancellations

If you need to update your shipping address or request a cancellation, please contact us as soon as possible at garnivooff@gmail.com

Please note:

Once an order has been processed or shipped, we may not be able to modify the shipping details
Cancellation requests may only be accepted before dispatch