Refund policy

At GARNIVO, we want you to feel confident shopping with us. If something isn’t right with your order, we’re here to help. Please read our Return & Refund Policy carefully to understand your options.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • It must be unused, unopened, and in its original condition
  • It must be returned with original packaging, tags, seals, labels, and accessories (if applicable)
  • The item must not show signs of use, damage, tampering, or wear caused after delivery
  • A valid proof of purchase or order confirmation must be provided

We reserve the right to reject returns that do not meet the above conditions.

2. Return Timeframe

You may request a return within 7 Days of receiving your order.

Return requests made after 7 Days from the delivery date may not be accepted.

To initiate a return, please contact us at garnivooff@gmail.com with your:

  • Order number
  • Full name
  • Reason for return
  • Photos of the product (if applicable)

3. Refund Process and Timing

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method within 6-7 days
  • The exact time for the refunded amount to reflect may depend on your bank, payment provider, or payment gateway

Important Notes:

  • Shipping charges (if any) may be non-refundable unless the return is due to our error or a defective/damaged item
  • Refunds will only be issued after successful inspection and approval of the returned product

4. Exchange Options

We may offer exchanges for eligible items in cases such as:

  • Wrong item received
  • Damaged item received
  • Defective item received
  • Size or variant issues (if applicable to your products)

Exchange requests are subject to product availability.

If the requested replacement item is unavailable, we may offer:

  • A store credit
  • An alternative item
  • A refund (where applicable)

To request an exchange, contact us at garnivooff@gmail.com 

5. Damaged, Defective, or Incorrect Items

If you receive a product that is:

  • Damaged during transit
  • Defective
  • Incorrect
  • Missing from your order

Please contact us within 1 Day of delivery at garnivooff@gmail.com 

To help us resolve the issue quickly, please include:

  • Your order number
  • A clear description of the issue
  • Clear photos or videos showing the damage, defect, or incorrect item
  • Images of the packaging, shipping label, and product (if applicable)

We will review the issue and provide a suitable resolution, which may include a replacement, exchange, store credit, or refund, depending on the situation.

6. Non-Returnable Items

For hygiene, safety, and product integrity reasons, certain items may not be eligible for return or refund.

These may include, but are not limited to:

  • Used or opened products
  • Products without original packaging or seals
  • Personal care, skincare, or beauty products that have been opened or used
  • Gift cards or promotional items (if applicable)
  • Items marked as non-returnable, final sale, or non-refundable
  • Products damaged due to misuse, mishandling, or improper storage after delivery

If your store sells hygiene-sensitive or cosmetic products, this section is especially important.

7. Return Shipping Costs

Return shipping responsibility may vary depending on the reason for the return.

a) If the return is due to:

  • Damaged item
  • Defective item
  • Wrong item sent by us

➡ In such cases, GARNIVO may bear the return shipping cost, subject to verification.

b) If the return is due to:

  • Change of mind
  • Ordering the wrong item
  • Personal preference

âž¡ In such cases, the customer may be responsible for return shipping charges.

We recommend using a trackable shipping method for all returns, as we cannot guarantee receipt of returned items without tracking.

8. Return Approval and Inspection

All returns are subject to inspection after they are received by us.

We reserve the right to deny returns, exchanges, or refunds if:

  • The returned product does not meet eligibility requirements
  • The product has been used, opened, or damaged after delivery
  • The return request is found to be abusive, fraudulent, or inconsistent with this policy

Our decision after inspection will be final, subject to applicable consumer protection laws.

9. Cancellation Before Shipment

If you wish to cancel your order before it has been shipped, please contact us as soon as possible at garnivooff@gmail.com 

If the order has not yet been processed or dispatched, we may be able to cancel it and issue a refund.

Once an order has been shipped, it may no longer be eligible for cancellation and may instead be subject to the return process.

10. Refund Exceptions

Refunds may not be issued in the following cases:

  • Delivery failed due to incorrect address provided by the customer
  • Product not liked after use
  • Minor packaging differences or aesthetic variations that do not affect product function
  • Delay caused by courier services beyond our direct control
  • Claims made without sufficient evidence in case of damage or defect

  • If you have any questions about returns, exchanges, or refunds, please contact us:

    GARNIVO
    Email:  garnivooff@gmail.com
    Address: Jhansi